Privacy Policy

Last Updated: 21 August 2026

Pawna Lake Camping global respects your privacy. This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you when you use our website or make a booking.

1. Information We May Collect

• Name
• Mobile or telephone number
• Email address
• Booking details such as date, package and number of guests
• Information voluntarily provided through forms, WhatsApp, email or other communication channels
• Payment-related confirmation information where required to process or verify a booking

2. Information Collected Automatically

When you visit our website, technical information may be collected automatically by the website or hosting/analytics systems, such as browser type, device information, approximate location, pages visited, referring page and basic usage information.

3. How We Use Your Information

• To process and manage bookings and enquiries.
• To contact you regarding your booking or enquiry.
• To provide information about our camping packages and services.
• To process or verify payments where applicable.
• To provide customer support and improve our website and services.
• To prevent fraud, misuse or unauthorized activity.
• To comply with applicable legal or regulatory requirements.

4. WhatsApp, Phone and Email Communication

If you contact us through WhatsApp, telephone or email, we may use the information you provide to respond to your enquiry, confirm a booking or provide customer support.

5. Payment Information

Where online payment is offered, payment may be processed through a third-party payment gateway. We generally do not need to store your complete card, UPI or banking credentials on our website. Payment information is handled according to the applicable payment provider's terms and privacy policy.

6. Cookies and Similar Technologies

Our website and third-party services may use cookies or similar technologies to support website functionality, understand usage and improve the user experience. You can control cookies through your browser settings.

7. Sharing of Information

We do not sell your personal information. Information may be shared only where reasonably necessary to operate our services, such as with payment providers, hosting or technical service providers, communication providers, or where required by law.

8. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain booking, enquiry and transaction-related information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, preventing fraud and meeting legal or accounting requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or social media platforms. Their privacy practices are governed by their own policies. We encourage users to review those policies before providing personal information.

11. Your Choices

• You may contact us to request information about personal data that we hold about you, subject to applicable law.
• You may request correction of inaccurate information.
• You may ask us to stop using your information for non-essential promotional communication where applicable.

12. Children's Privacy

We do not knowingly request personal information from children for independent bookings. Parents or guardians should supervise minors when using the website or participating in camping activities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated policy will be published on this page with a revised date.

14. Contact Us